Delivery across the European Union
Track your order
Every FELENI piece leaves our atelier in Athens with tracked, signed-for delivery. Enter the order number from your confirmation and the email you ordered with.
Questions about a delivery? Contact client services · Shipping & returns
Tracking your FELENI order
How to track a parcel
Enter your order number — you'll find it in your confirmation email and in your account — together with the email address used at checkout. You'll see a simple timeline of your delivery, from order placed and packed to handed to the courier, in transit and delivered.
Tracking with an account
If you ordered while signed in, every order also appears under Account → Orders with the same timeline, the courier name and the estimated delivery dates, so you don't need to enter your details each time.
When tracking updates
Your tracking number is added once your parcel has been handed to the courier. Updates from the courier appear automatically. Estimated delivery dates count working days only and skip weekends and public holidays.
Need help with a delivery?
If your tracking has not changed for several working days, or you need to change a delivery detail, contact FELENI client services with your order number and we will look into it with the courier. Read our shipping and returns page for more on delivery across the EU.